Xfinity is committed to helping you stay protected

Protecting you is a top priority, and Xfinity has dedicated significant resources to keeping your account safe and secure. There are multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second, and a team of security experts who work to protect you 24 hours a day, 365 days a year.

Your first line of protection is to enable two-step verification on your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account.  Remember: Never share your verification code with anyone.

• Fake payment requests

• Deceptive emails, phone calls, and text messages

• Misleading websites

• Scammers often try to trick users into revealing personal information. 

• Phishing email or phishing text message

Report fraud

To report fraud, scams, or bad business practices, consumers should go to reportfraud.ftc.gov. You can also find more safety tips on the Federal Trade Commission’s (FTC) Consumer Advice website.

Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue related to an Xfinity account, report it to Service Policy Assurance to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security, including known Xfinity security alerts and top phishing scams at Cybersecurity Alerts.

For more detailed information follow the link below.

Source: Protecting yourself from fraud